Refund and Cancellation Policy

Services, once availed, cannot be cancelled owing to change of client’s mind or his circumstances. Hence no refund shall be processed once services have been availed. In case where a request is made to hold the processing of an application after paying the fees, we reserve the right to charge the fees for the time spent and work already done.

We will not issue refund once the fees is earned as the time, energy and manpower spent in getting the work done is not returnable. In all circumstances, the processing fees, payment gateway charges, admin fee and the cost of resources for the work done will be charged.

We will not issue refund once we have paid the fees to the Government Bodies, Police Departments or other Concerned Authorities such as application fees.

Ungovernable Factors

The result of a particular process/service cannot be guaranteed as the same involves a dependency on the Government Bodies, Police Departments or other Concerned Authorities related to the said service. This further implies that rejections/ approvals /responses by Government Bodies, Police Departments or other Concerned Authorities or technical issues with their websites sites etc. are not within the purview of IFSI. These may lead to unexpected delays before completion of the process and factors like these are outside our control hence not eligible for refund.

Force Majeure

IFSI will not be considered responsible if there is a breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).